Amazon Pay - Email Notifications
  • Updated on 22 Nov 2019
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Amazon Pay - Email Notifications

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Since Amazon Pay requires some emails being sent in specific situations, please implement on a project level following authorization status update logic.

UpdateOrderAuthorizationStatusTransaction

Once the order authorization state is Suspended, the customer should receive an email stating that the order requires customer's interaction.

Suggested email template for Suspended status is:

Theme: Please update your payment information

Content:

Valued customer,

Thank you very much for your order at Spryker Shop.
Amazon Pay was not able to process your payment.
Please navigate to
https://payments.amazon.com/en/jr/your-account/orders?language=en_GB
and update the payment information for your order. Afterward, we will
automatically request payment again from Amazon Pay and you will receive a
confirmation email.

Kind regards

Once the order authorization is Declined, the customer should receive an email stating that the order requires customer's interaction.

Suggested email template for Declined status is:

Theme: Please contact us regarding your order

Content:

Valued customer,

Unfortunately, Amazon Pay declined the payment for your order in our online
Spryker Shop.
Please contact us.

Kind regards
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