- Updated on 25 Jan 2020
- 1 minute to read
Meet Conversational Customer Engagement- Helping brands build stronger bonds with their customers and eliminate bad customer service. Dixa is the Conversational Customer Engagement platform of choice for hundreds of the world’s leading brands. Our software unifies customer engagement across email, chat, messaging and phone in one platform for a
better customer and agent experience.
Dixa is a truly international company with 14+ nationalities working together in the heart of Copenhagen and with offices in London, Berlin and Kiev. With customers in 20+ countries, Dixa has experienced incredible growth since it’s global launch in 2018, quickly becoming one of Scandinavia’s fastest growing SaaS companies.
- Personalized conversations with insights across all channels - so you can lift customer experience dramatically
- Intelligent routing and automation of conversations based on context & data - so you can increase agent efficiency significantly
- Channel-neutral conversational CE platform with unified data - so you can emposer data-driven decision making on CX
- “One Window Wonder” and effortless onboarding of agents - secure fast risk-free shift towards true omni-channel
- Agent availability and presence in real-time across all channels and conversations - so you can enable agent/channel blending and boosting agent productivity.
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